We source all products once order is received to ensure 100% freshness of the products. We are confident that you will savour the taste of our products. All Brands that we curate have a track record of zero complaints as per quality is concerned. We take extra precaution to pack all your products with utmost care to ensure no breakages and leakages. In the rarest of rare events if you still have any issues with the products which you received we listen to your feedback/complaint and take appropriate action. However, none of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations Act when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, we will initiate the return process after getting the complete details including the picture of the product. Please contact customer support for more help.